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Order Information
Order Processing Time
Order processing usually takes 1-3 business days for all orders. Please note that during holiday seasons, processing times may be longer.
Shipping Time
Once processed, your order will be shipped within 2-3 business days (Monday to Friday).
Order Tracking
A shipping tracking code will be provided for all orders, so you can easily monitor the status of your delivery.
Payment Types
We accept payments through PayPal, Stripe, and other methods available during checkout or listed on the international sales invoice.
Packaging Information
At Brilliant Labs, we are committed to sustainability and strive to use eco-friendly packaging for our shipments.
Returns and Exchanges
We hope you love your purchase as much as we enjoyed creating it! However, if it’s not the right fit or you received a damaged item, please contact us at support@brilliantlabs.ca within 30 days of delivery. Most products can be returned, provided they are unused, not accessed (for digital products), in their original packaging, and accompanied by proof of purchase. We’ll guide you through the process to ensure a smooth return or exchange.
Please note: Certain items, such as digital products, final sale products, or custom orders, are not eligible for return.
For more detailed information on returns, eligibility, and the process, please visit our Return Policy.
International Order Process
For a seamless and enjoyable international shopping experience, here's an overview of the process:
- Begin with the Basics: Let us know the product name, quantity, delivery address, and preferred payment method (card or bank transfer).
- Build the Order: We’ll send you an invoice with the shipping cost included. If any modifications are needed, simply reply, and we’ll provide an updated invoice.
- Billing & Payment: Once you confirm the invoice, you can complete the payment securely via the provided payment link.
- Beyond Borders Delivery: After receiving payment, we’ll ship your products and send you tracking details.
For detailed information about our international order process, please visit our International Sales Process page.
Delivery Information
Delivery Countries
Canada
We offer direct shipping to Canadian addresses via checkout.
International Orders
We currently handle international orders through a personalized ordering process. Please click on the international order banner to request a quote.
Delivery Options
We partner with a variety of trusted vendors to deliver your orders. For shipments within Canada, available delivery options will be clearly displayed during checkout. For international orders, shipping details will be provided in the invoice once your order is confirmed.
Delivery Issues and Support
Modify Order
Once your order has been placed, we have a limited window to accommodate any changes or cancellations. Please contact us at support@brilliantlabs.ca as soon as possible, and we’ll do our best to assist before your order is fulfilled. Please note, we cannot guarantee changes will be possible after an order is processed.
Delivery Issues
We recommend purchasing shipping insurance to protect your order in case of damage or loss during transit. If insurance was not purchased, our ability to assist is limited, but please don’t hesitate to contact us at support@brilliantlabs.ca if an issue arises.
Customs and Import Fees (For International Deliveries)
For international orders, please be aware that you will be responsible for any customs duties, taxes, or import fees that may apply to your shipment.
Contact Information
For any questions or concerns regarding ordering, shipping, or delivery, please reach out to us:
Customer Service
Email: support@brilliantlabs.ca
Address: 1 Germain Street, Saint John, New Brunswick, Canada E2L 4V1
Order and Delivery FAQs
What payment types do you accept?
We accept payments via PayPal, Stripe, and other methods available during checkout or as specified on the international sales invoice.
Do you offer returns or exchanges?
We hope you love your purchase as much as we enjoyed creating it! However, if it’s not the right fit or you received a damaged item, please contact us at support@brilliantlabs.ca within 30 days of delivery. Most products can be returned, provided they are unused, not accessed (for digital products), in their original packaging, and accompanied by proof of purchase. We’ll guide you through the process to ensure a smooth return or exchange. Please note: Certain items, such as product bundles, final sale products, or custom orders, are not eligible for return.
Can I make changes to an order after I place it?
We have a limited window to make changes or cancellations after an order is placed. Please contact us as soon as possible at support@brilliantlabs.ca, and we will try our best to accommodate your request before the order is fulfilled. However, we cannot guarantee changes will be possible once the order is processed.
What countries do you ship to?
We offer direct shipping to Canada via checkout. For international orders, please click on the international order banner to request a quote.
To place an international order, send us the product details, quantity, delivery address, and preferred payment method. We will then send you an invoice, including shipping costs. Once confirmed, you can complete the payment, and we will ship your order with tracking details.