Privacy Policy

Marketplace.brilliantlabs.ca ("we," "our," or "us") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Business Identity
Brilliant Labs Marketplace
Address: 1 Germain Street, Saint John, NB, Canada, E2L4V1
Email: support@brilliantlabs.ca

Purpose of Policy
This Privacy Policy explains how we handle your personal information when you interact with our website and services. By using our website, you agree to the practices described in this policy.

Personal Information
We collect the following personal information to process your orders:

·      Name

·      Mailing address

·      Telephone number

·      Email address

Payment Information
We do not collect or store payment details. Payments are processed securely by third-party providers, PayPal and Stripe, under their respective privacy policies.

Usage Data
We collect non-identifiable information such as:

·      Browser types and versions

·      Desktop or Mobile Devices

·      Pages visited and time spent on our site

Google Analytics
We use Google Analytics to understand website traffic and improve user experience. Data collected includes:

·      User interactions

·      Session durations

·      Geographic location (non-identifiable)

Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance website functionality and provide a personalized experience. For more details, see Section 6 below.

We use your personal information to:

·      Process and fulfill your orders, including shipping.

·      Provide updates on your order status via email or telephone.

·      Improve our website, products, and customer service.

·      Send promotional materials (only if you have opted in).

·      Comply with legal requirements and protect our rights.

Service Providers
We may share your information with trusted third parties for business operations, such as:

·      PayPal and Stripe for payment processing.

·      Shipping providers to deliver your order.

·      Google Analytics to analyze website traffic.

Legal Requirements
We may disclose your personal information if required by law, regulation, or court order.

Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new entity under this Privacy Policy.

We implement appropriate technical and organizational measures to safeguard your personal information, including:

·      SSL encryption for secure data transmission.

·      Restricted access to personal data.

·      Secure servers and databases.

Please note that no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Types of Cookies Used

·      Essential Cookies: Required for website functionality.

·      Analytical Cookies: Used by Google Analytics to collect usage data.

Third-Party Cookies
Google Analytics cookies track user interactions on our site to help us improve. For more details, visit Google's Privacy Policy.

User Choices
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Your personal information is stored and processed in Canada. If data is transferred outside of Canada, we ensure compliance with PIPEDA and relevant international data protection laws.

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children without parental consent. If we learn we have collected information from a child without verification of parental consent, we will delete it.

Under PIPEDA, you have the following rights:

Access and Correction
You may request access to your personal information and correct inaccuracies.

Withdrawal of Consent
You may withdraw your consent for data processing by contacting us.

Deletion Requests
You may request the deletion of your personal data, subject to our legal obligations to retain certain information.

Lodging Complaints
If you have concerns about our privacy practices, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or an announcement on our website.

Effective Date
This policy is effective as of December 01, 2024.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us: