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1. General Warranty Coverage:
- The Brilliant labs b.Board is covered by a three-month limited warranty from the date of purchase.
- This warranty covers defects in materials and workmanship under normal use.
- Micro:bit and accessories are excluded from warranty.
2. Warranty Claims:
● To make a warranty claim, customers must contact our Customer Service Team at support@brilliantlabs.ca with their order number, product details, and description of the defect.
● Customers may be required to provide proof of purchase and photos or videos of the defective item.
3. Warranty Service Options:
Depending on the nature of the defect, we will either:
● Repair the product at no charge, using new or refurbished replacement parts.
● Replace the product with a new or refurbished product of the same model (or similar if unavailable).
● Issue a partial or full refund based on the product’s usage and condition.
4. Exclusions:
The warranty does not cover:
● Damage caused by misuse, abuse, neglect, unauthorized alterations, or natural disasters.
● Consumable parts, such as batteries or protective coatings, unless the damage is due to a defect in materials or workmanship.
● Digital products, including eBooks, software, and online course subscriptions.
5. Warranty Process:
● The warranty claim will be reviewed, and the customer will be notified of its status.
● If the warranty claim is approved, the customer will be provided with shipping instructions for returning the product.
● Once the returned product is received, it will be processed, and the customer will be informed of the next steps (repair, replacement, or refund).
● Customers are responsible for shipping costs to return the item, while the company will cover the return shipping costs for the repaired or replaced item.
6. Contact Information
If you have questions, concerns, or require assistance, please contact us at:
Customer Service Team
Email: support@brilliantlabs.ca
Address: 1 Germain Street, Saint John, New Brunswick, Canada E2L4V1