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Overview
We want you to feel supported throughout your purchase. If something is not quite right, we will help guide you through the return process.
Eligibility
Most unused items in their original packaging may be returned within 30 days of delivery.
Non-returnable items include:
- Accessed or downloaded digital products
- Custom or special-order items
- Final sale items
- Kits missing components or not returned in original condition
How to Request a Return
To begin a return request:
- Log in to your Marketplace account, or
- Use the Guest Tracking link included in your order confirmation email.
Both options are provided in your order confirmation message.
If you cannot access your account, contact us using the Contact Form or by emailing support@brilliantlabs.ca.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Refunds are issued to the original payment method after the returned item is inspected.
Shipping fees are not refundable.
Support
Email: support@brilliantlabs.ca