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Coverage
The Brilliant Labs b.Board is covered by a three-month limited warranty for defects in materials or workmanship under normal use.
Micro:bit devices and accessories are not covered under this warranty.
Submitting a Warranty Claim
To begin a warranty claim:
- Submit a message through your Marketplace account, or
- se the Guest Tracking link.
Both options are provided in your order confirmation message.
If you cannot access your account, use the Contact Form or email support@brilliantlabs.ca.
Please include:
- Your order number
- Product details
- Photos or video of the issue, if possible
Resolution
Depending on the nature of the issue, we may:
- Repair the product
- Replace it with the same or a similar model
- Offer a partial or full refund
Exclusions
The warranty does not cover:
- Damage caused by improper use
- Unauthorized modifications
- Damage from external events
- Consumable components (such as batteries)
- Digital products
Shipping Responsibilities
Customers are responsible for shipping costs when sending items in for evaluation.
If a repair or replacement is approved, we will cover the shipping cost to return the product to you.